Cancellation policy
Last updated: 11 October 2026
1. About these Subscription Terms
1.1 These Subscription Terms apply to any subscription purchased from www.thankgod.au and form part of our Terms and Conditions. "Thank God" is a business name of JMJ Care Pty Ltd (ABN 82 644 225 534) of Sydney, New South Wales (we, us, our).
1.2 Capitalised terms not defined in these Subscription Terms have the meaning given in our Terms and Conditions. If there is any inconsistency between these Subscription Terms and the Terms and Conditions, these Subscription Terms prevail in relation to subscriptions.
1.3 Nothing in these Subscription Terms excludes, restricts or modifies your Non-Excludable Rights under the Australian Consumer Law.
2. Definitions
2.1 In these Subscription Terms:
- (a) Subscription means a recurring order for the supply of Products at regular intervals, as selected at checkout;
- (b) Plan means the Day · Mango subscription, the Night · Chocolate subscription or Day + Night subscription (Day · Mango and Night · Chocolate together), as offered on the Website from time to time;
- (c) Delivery means one scheduled shipment under your Subscription, containing one box or pouch of each Product included in your Plan;
- (d) Subscription Price means the price per Delivery for your Plan shown at the time you subscribe;
- (e) One-Time Price means the price shown on the Website at the time you subscribe for a single, non-recurring purchase of the same Products;
- (f) Charge Date means each date on which a payment for a Delivery is taken; and
- (g) Founding Run means the first production run of the Products, as described on the Website.
3. How your Subscription works
3.1 By purchasing a Subscription, you agree to receive a Delivery every month and authorise us and our payment processors to charge your nominated payment method the Subscription Price on each Charge Date until your Subscription is cancelled in accordance with these Subscription Terms.
3.2 Your Subscription renews automatically each month. It will continue until you cancel it, or we end it in accordance with clause 10.
3.3 All prices are in Australian dollars and include GST. Shipping is free for every Delivery to an Australian address.
4. Charge Dates
4.1 Your first payment is taken on the day you place your order.
4.2 Where your first Delivery is a pre-order, your second Charge Date will be one month after the date your first Delivery is dispatched, and each later Charge Date will be one month after the previous one.
4.3 Where your first Delivery is not a pre-order, your second Charge Date will be one month after the date of your order, and each later Charge Date will be one month after the previous one.
4.4 We will send you an email reminder at least 3 days before each Charge Date.
5. Skipping, pausing and cancelling
5.1 You may skip a Delivery, pause your Subscription, or cancel your Subscription at any time through your account at thankgod.au/account, by signing in with the email address used at checkout. Changes must be made before 11:59pm (Sydney time) on the day before the next Charge Date to take effect for that Charge Date.
5.2 A pause may last for up to 3 consecutive months, after which your Subscription will resume automatically unless you cancel it. We will email you before your Subscription resumes.
5.3 Cancellation takes effect from the next Charge Date. You will not be charged for any Delivery after cancellation takes effect. Any Delivery already charged before cancellation will still be dispatched to you.
5.4 Cancelling a Subscription does not entitle you to a refund of any amount already charged, except as provided in our Refunds and Returns Policy or required by law.
6. Minimum term for Day + Night
6.1 Day + Night subscription has a minimum term of three (3) monthly Deliveries (Minimum Term). This minimum term is disclosed at checkout before you subscribe.
6.2 You may skip or pause Day + Night subscription during the Minimum Term, but skipped or paused months do not count towards the Minimum Term.
6.3 You may cancel Day + Night subscription at any time. If you cancel before the third Delivery has been dispatched, we may charge you, for each Delivery already dispatched under that Subscription, the difference between the One-Time Price and the Subscription Price for that Delivery (Early Cancellation Amount). At the prices current as at the date of these Subscription Terms, the Early Cancellation Amount is $44.00 per Delivery dispatched.
6.4 The Early Cancellation Amount reflects the discount you received on the basis that you would take the Minimum Term. It will be charged to your nominated payment method within 7 days after cancellation. No Early Cancellation Amount is payable if you cancel because we have materially breached these Subscription Terms, because of a price increase under clause 8, or where you are otherwise entitled by law to cancel without charge.
6.5 The Day · Mango and Night · Chocolate subscriptions have no minimum term.
7. Founding prices
7.1 If you subscribe during the Founding Run, your Subscription Price (Founding Price) will remain fixed for as long as your Subscription remains active, including while it is paused.
7.2 If you cancel your Subscription and later subscribe again, the Subscription Price current at the time you re-subscribe will apply.
7.3 A Founding Price is personal to you, applies only to the Plan you subscribed to, and cannot be transferred. If you change your Plan, the Subscription Price current at the time of the change applies to the new Plan.
8. Price changes
8.1 For Subscriptions without a Founding Price, we may change the Subscription Price by giving you at least 30 days' notice by email before the Charge Date on which the new price will first apply.
8.2 If you do not accept the new price, you may cancel your Subscription before that Charge Date without any Early Cancellation Amount. If you do not cancel, the new price will apply from that Charge Date.
9. Failed payments
9.1 If a payment on a Charge Date fails, we will notify you by email and may retry the payment up to 3 times, about 7 days apart. Your Delivery will be dispatched once payment is successful.
9.2 If payment remains unsuccessful after our final retry, we may pause or cancel your Subscription. You must keep your payment details current.
10. Our right to suspend or end a Subscription
10.1 We may suspend or end your Subscription by giving you notice by email if you breach these Subscription Terms, if payment cannot be collected, if we reasonably suspect fraud, or if we stop selling the Products in your Plan. If we end your Subscription for a reason other than your breach or a failed payment, we will refund any amount paid for Deliveries not yet dispatched and no Early Cancellation Amount will be payable.
12. Delivery, returns and refunds
12.1 Each Delivery is supplied on the terms of our Terms and Conditions. Returns, replacements and refunds in respect of any Delivery are governed by our Refunds and Returns Policy.
13. Changes to these Subscription Terms
13.1 We may amend these Subscription Terms by giving you at least 30 days' notice by email. If a change is materially detrimental to you, you may cancel your Subscription before the change takes effect without any Early Cancellation Amount.
14. Contact us
14.1 JMJ Care Pty Ltd trading as Thank God, Sydney NSW. Email: admin@jmjhomes.com.au