Refund policy
Last updated: 11 October 2026
1. About this policy
1.1 This policy applies to all products purchased from www.thankgod.au (Website). "Thank God" is a business name of JMJ Care Pty Ltd (ABN 82 644 225 534) of Sydney, New South Wales (we, us, our).
1.2 In this policy, you means the person who placed the order, Products means the goods we sell through the Website, and Delivery Date means the date the Products are delivered to the address in your order, as shown by the carrier's tracking record.
1.3 This policy forms part of, and should be read with, our Terms and Conditions and our Subscription Terms. If there is any inconsistency, this policy prevails in relation to refunds and returns.
2. Your rights under the Australian Consumer Law
2.1 Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
2.2 Nothing in this policy excludes, restricts or modifies any right or remedy, or any guarantee, warranty or other term or condition, implied or imposed by the Competition and Consumer Act 2010 (Cth) or any other legislation that cannot lawfully be excluded, restricted or modified (Non-Excludable Rights). The rights in this policy are in addition to your Non-Excludable Rights.
3. Faulty, damaged or incorrect Products
3.1 If a Product you receive is faulty, damaged, past its best-before date, contaminated, or not the Product you ordered, you may request a remedy by emailing admin@jmjhomes.com.au within 30 days of the Delivery Date. Your email must include your order number, a description of the issue, and at least one clear photograph of the affected Product and its packaging.
3.2 Where we confirm the issue, we will, at your election and subject to your Non-Excludable Rights, replace the affected Product or refund the price you paid for it.
3.3 We will bear all reasonable postage costs associated with returning or replacing a faulty, damaged or incorrect Product. We may ask you to return the affected Product, or we may tell you that a return is not required.
3.4 The 30-day period in clause 3.1 does not limit your Non-Excludable Rights. If you notify us of a failure after that period, we will assess your request in accordance with the Australian Consumer Law.
4. Change-of-mind returns
4.1 We are not required by law to accept returns for change of mind. However, we will accept a change-of-mind return where:
- (a) you notify us by email at admin@jmjhomes.com.au within 30 days of the Delivery Date;
- (b) the Product is returned in its original, unopened and sealed condition, with all seals and packaging intact; and
- (c) the Product is received by us within 14 days after we provide you with the return address.
4.2 Because our Products are consumable food products, for health, safety and hygiene reasons we cannot accept change-of-mind returns of any box or pouch that has been opened, or of any individual sachet, whether or not the sachet has been opened.
4.3 You are responsible for the cost and risk of returning a Product for change of mind. We recommend using a tracked postage service. We are not responsible for Products lost or damaged in transit to us.
4.4 For an accepted change-of-mind return, we will refund the price paid for the returned Product. Original shipping charges (if any) and any free items supplied with your order are not refundable.
4.5 We may refuse a change-of-mind return that does not meet the requirements of clause 4.1, in which case we will, at your election and cost, return the Product to you or dispose of it.
5. Pre-orders
5.1 Products identified on the Website as pre-order Products are paid for at the time of order and will be dispatched on or about the estimated dispatch date shown at checkout (Estimated Dispatch Date).
5.2 If we do not dispatch your pre-order within 7 days after the Estimated Dispatch Date, you may cancel your order by email to admin@jmjhomes.com.au at any time before dispatch, and we will refund the full amount paid for that order.
5.3 If we are unable to fulfil a pre-order for any reason, we will notify you and refund the full amount paid for the unfulfilled order.
6. Subscriptions
6.1 You may cancel a subscription through your account before your next scheduled charge date. Cancellation takes effect for all charges and deliveries after the date of cancellation.
6.2 A cancellation does not entitle you to a refund for any delivery that has already been charged and dispatched. Any such delivery is treated as a purchase for the purposes of this policy, and clauses 3 and 4 apply to it.
6.3 Day + Night subscription is subject to a minimum term of three monthly deliveries. If you cancel Day + Night subscription before the third delivery has been dispatched, an early cancellation amount may apply as set out in our Subscription Terms.
7. How refunds are paid
7.1 Approved refunds will be processed to the original payment method used for the order, within 5 to 10 business days after we approve the refund or receive the returned Product (whichever is later). The time it takes for funds to appear in your account depends on your bank or card provider.
7.2 We do not provide refunds in cash or to an alternative payment method, except where required by law.
8. How to make a request
8.1 All refund, return and replacement requests must be made by email to admin@jmjhomes.com.au and include your order number. Please do not send Products to us without first receiving a return address and authorisation, as unauthorised returns may not be accepted.
8.2 If you are not satisfied with our response, you may contact NSW Fair Trading or your local consumer protection agency.
9. General
9.1 We may amend this policy from time to time. The version in force at the time you placed your order applies to that order.
9.2 This policy is governed by the laws of New South Wales, Australia.